SHIPPING & RETURNS

We offer a full refund on any item in your order within 30 days of delivery as long as the item is unopened and in its original packaging. We cannot refund any sale items. If you received upon delivery of your order an incorrect or defective item we will provide a full refund of the item and refund the shipping cost of its return.

Please allow for up to 30 days to receive your refund. For the return of any item please email us at info@horatiolondon.com. You will be notified by email of your refund once we have received the returned item.

Please note, although we can ship to most countries in the world some international destinations may restrict delivery of the item you wish to purchase. We operate a flat fee, irrespective of the weight or value of the item, for shipping charges based on the following regions, UK (£5), EU (£20) and Rest of the World (£50). When you place an order we will provide you with an estimate for delivery based on your region and availability of the item you wish to purchase.

Customer Service: 020 8556 8933 (opening hours 9am-5pm)