Welcome to our website - www.horatiolondon.com

Horatio London Holdings Limited ("Horatio London", “us” and "we") operates the website and provides the products available to you on the website subject to the following terms and conditions (the "Website Terms").

Horatio London is registered in England and Wales under company registration number 06068142 with its registered office address at 255 Hainault Road, London E11 1EU. Our VAT registration number is GB 193-0816-58.

Please read the Website Terms below (along with our Privacy and Cookies Policy which are hereby incorporated into the Website Terms) carefully before ordering any products. By accessing, using our website or ordering any products from the website you agree to be bound by these Website Termsour Privacy and Cookies Policy.

If the need arises, we may without notice suspend access to our website, or close it indefinitely.



    After placing an order, you will receive an email from us acknowledging receipt of you order along with an order number and summary of your order. Your order constitutes an offer to Horatio London to buy the product and is subject to acceptance by us. The contract between you and Horatio London will be formed when we confirm acceptance by confirming your order has been dispatched by way of a dispatch confirmation.

    The contract will only relate to those products in the dispatch confirmation. We may choose not to accept your order for any reason and we will not be liable to you or any third party for not accepting your order or for any delay in supplying the product. Please note all products are subject to availability, we may not be able to process your order if the product is out of stock or discontinued or there is a problem with authorisation of your payment.


    We will deliver directly to the delivery address specified in your order. We cannot deliver to multiple addresses within the same order. All deliveries must be signed for at the delivery address. Please email us at info@horatiolondon.com to receive information as to those international destinations we are currently unable to deliver to.


    Ownership in the product constituting the order will pass to you immediately upon delivery at the delivery address subject to us receiving full payment of the product, including delivery charges.

    Upon delivery the risk of the product will pass to you. Except where the product delivered is damaged or faulty, we accept no liability for any loss or damage to the product once the product has been delivered.


    All prices displayed on our website are in UK £ GBP, include VAT but exclude delivery charges which will be added to the total amount of your order when you select the required delivery service. The price for any product will be as displayed on our website from time to time, except in the case of obvious error,

    Prices on our website may change at any time but will not affect orders where a dispatch confirmation has already been sent out. We accept most credit or debit cards for payment and all credit and debit card holders are subject to validation and authorisation checks. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable to you or any third party for non-delivery or any delay in delivery of the product. We shall be under no obligation to inform you of the reason for refusal by the issuer and shall not be liable for any charges the issuer levies on you for our processing your credit or debit card payment in accordance with your order.


    You have the right to cancel your order up to 30 days from the day of the delivery of the product by sending us notice of cancellation by email and returning the product to us within 30 days of delivery unused and in its original sealed packaging. This does not apply to any sale items. Where you cancel your order after we have dispatched the product to you, the return of the product to us shall be at your own risk. After you cancel your order any amount debited by us to your credit or debit card will be refunded.

    Any refund can only be given to the credit or debit card holder who placed the order. If you received upon delivery of your order an incorrect or defective product we will provide an exchange or a full refund of the product as well as the refund of the delivery cost of its return. Please allow up to 30 days to receive your refund.

    Our policy on cancellations, refunds and returns, does not affect your legal statutory rights under English law.


    The Horatio London website is provided to you without any warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its Contents is entirely at your own risk.

    We will not be liable to you or a third party for any indirect, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of actual or anticipated income or profits, loss of anticipated savings, loss of contracts, wasted expenditure, loss of privacy or data) or any indirect loss whatsoever that arises out of or is related to the use of our website and your purchase of any products displayed on our website whether arising in tort, negligence or contract, and whether such loss or damage is foreseeable or not.

    Our maximum liability to you for any loss or damage suffered shall not exceed the total value of the relevant product.

    Nothing in these Website Terms will exclude our liability for death or personal injury or fraudulent misrepresentation or any liability that cannot be excluded.


    The Horatio London website is provided to you without any warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its Contents is entirely at your own risk. All content available on the website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilations, and software, and the compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Horatio London and is protected by copyright laws. The trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are the registered and unregistered marks of Horatio London and are protected by trademark law.

    Neither the Content or the Trademarks, or any other portion of the website, may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without Horatio London’s prior written consent. In relation to all Content on the website, we grant you a limited, revocable and non-exclusive license to access and make personal use of the website.


    In the access or use of the website, you shall comply with these Website Terms and any warnings or instructions for access or use of the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Website Terms, if you default negligently or wilfully in any of the obligations set forth in these Website Terms, you shall be liable for all the losses and damages that this may cause to Horatio London, partners or licensors.


    You are responsible for ensuring that the personal information which you are required to provide when you purchase a product or register on the website is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

    We reserve the right to refuse to register and/or terminate your account, without prior notice, if we decide, in our sole discretion, that it would be in Horatio London’s 's best interests to do so.


    We are not responsible for the content of any off-website pages or any other sites linked to or from the website. Links appearing on the website are for convenience only and are not an endorsement by us, of the referenced content, product, service, or supplier. You linking to or from any off-website pages or other sites is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other sites that you visit.


    The Content displayed on our website is provided on an "as is" basis without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.


    You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from any unauthorised use of the website by you. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.


    If any of these Website Terms are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Website Terms and the remaining provisions shall remain in full force and effect.


    We reserve the right, in our sole discretion, to change the Website Terms or Content at any time by posting the changes on the website. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such changes tothe Website Terms or Content. We may, with or without prior notice, terminate any of the rights granted by these Website Terms.


    No failure to exercise and no delay on our part in exercising any of our rights, remedies, powers or privileges under these Website Terms and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on our part.


    Your use of the website, Website Terms and any Content are governed and construed in accordance with the laws of England and Wales. The parties to any such contract agree to submit any dispute (including non-contractual) to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

    If you have any questions regarding these Website Terms please contact us by email at info@horatiolondon.com